SHIPPING INFORMATION
All shipments are carried out by Chronopost (DPD/DHL). The orders will be shipped to your shipping address from Monday to Friday (excluding bank holidays) between 8AM and 6PM.
If you are not available during the first delivery attempt, you can call our local carrier on the phone number provided on the leaflet left on your mail box to schedule a new delivery.
If you have not received a leaflet, the local carrier will contact you to schedule a new delivery.
Please note that during sales or promotional offers, the expected delivery time can exceed 48 hours.
All destinations are shipped on a DDP (Delivery Duty Paid) basis, which means that all taxes, duties and shipping fees will be included in the final purchase price.
MONNIER Paris delivers to these following countries:
Europe: France, Austria, Belgium, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Spain, Finland, Greece, Hungary, Italy, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Sweden, Slovenia, Slovakia, Ireland, United Kingdom
America: The United States, Canada, Argentina, Chile, Mexico, Colombia
Asia: China, Indonesia, India, Japan, Malaysia, The Philippines, Singapore, Thailand, South Korea
Middle East: The United Arab Emirates, Bahrain, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey
Oceania: Australia, New Zealand
Africa: South Africa, Egypt, Morocco, Mauritius
Delivery costs for France are €8 per order by Colissimo Standard (delivery within 2 to 3 working days), and €15 per order by Chronopost Express (delivery within 1 to 2 working days).
Standard delivery charges for Belgium, Italy, Spain, Luxembourg, Netherlands, Germany and Austria are €12, or €15 for Express delivery.
Standard delivery charges for Denmark, Finland, Greece, Ireland, Portugal and Sweden are €15, or €20 for Express delivery.
Standard delivery charges for Czech Republic, Hungary, Poland, Slovakia, Slovenia, Estonia, Latvia, Lithuania are €18, or €30 for Express delivery.
Croatia and Malta can only be served by Express delivery, for a fee of €30.
Free delivery for all orders over €500 delivered in France.
All orders placed before 2PM Paris time from Monday to Friday (excluding national Bank Holidays) are shipped the same day, provided that the payment is validated. After this time, the orders are shipped within 24 hours, provided that the payment is validated.
To ship to Europe, you can chose between express and standard delivery.
Express shipping: 24-48 hours
Standard shipping: 3 to 4 business days
For deliveries of Holdr items, you can expect a delivery within 3 working days.
Please note that during sales or promotional offers, the expected shipping time can exceed 48 hours.
As soon as your order is picked up by Chronopost at our warehouse in Paris we will inform you via email. In this email you will find the tracking number. With this number you can track your package at https://www.chronopost.fr/en/private/track-your-parcel
Should you claim to have not received your delivery or if you have received a damaged parcel, we kindly invite you to contact our customer service team within 30 days after the shipment date. We will then open an enquiry with the carrier that can take up to 10 business days to be processed. After this period, no claim will be accepted.
EXPRESS DELIVERY24-48 hoursSECURE PAYMENT
Due to the high value of the products we sell, we require proof of delivery for all orders. This means that we cannot allow parcels to be delivered without collecting your signature.