RETURNS
To obtain a shipping label for your return, you can generate it from your customer account. If you do not have an account, click here to access your orders. Once logged in, you can easily generate your shipping label.
If you have any questions or require assistance, please contact us at contact@monnierparis.com.
If you wish to return your purchase, you have 30 days from the reception of your package to make a return free of charge. If you have several orders, you must return them separately.
The items must be returned unused and in their original packaging, with all of the accompanying accessories (unused label, brand label, dust bag, box and packaging).
A contribution of return fees amounting to €6 will be deducted from your refund.
The items must be returned unused and in their original packaging, with all of the accompanying accessories (unused label, brand label, dust bag, box and packaging).
Bags
In order to avoid any transfer or alteration of the colour, bags must be handled carefully and kept in their original dust bag if you wish to return them.
Shoes
Please try on shoes on a clean, non-abrasive surface, preferably a carpet, to avoid damaging the soles. If you wish to return shoes they must be in perfect condition, unworn and sent back with the original dust bag and box.
Jewellery & accessories
Jewellery and other accessories to be returned must not have been in contact with perfume or any other substance that might damage them.
Holdr
Returns are under the customer's responsibility. We invite you to contact our customer service for all the details.
If these conditions are not respected, our quality control department reserves the right to refuse your return.
If you wish to return an item in these conditions, we invite you to log in
to your account and to fill out the return request form accessible in the
"ORDER" tab.
If you do not have a customer account, a link to the return request form is
available in your order shipping confirmation email.
Once the return request is made a return label will be generated. You can stick
the return label onto the parcel making sure to remove or cover the original
shipping label. You can then drop off your package in a DPD drop-off point.
As soon as your parcel is registered, we will proceed with the reimbursement of your order. Depending on the type of payment method used and your bank, please allow 10 business days to see the transaction in your account. Please note that shipping fees will not be refunded.
A €6 return fee will be deducted from your refund (the return is at the buyer's expense, please contact our customer service department to find out how to proceed).
Simply request your return label from your account. You will receive it by email and will need to stick it on your parcel, which you will then need to take to a post office.
Refunds will be processed within 10 business days after the reception and validation of your items at the warehouse in Paris. The time period depends upon your particular credit card or bank. The amount will be visible on your next credit card statement.
If you notice upon delivery that your item is flawed, please contact our customer care team within 48 hours. Our team may request photographs of the defects. Items that have been worn will not be considered as defective and cannot be refunded or subjected to our warranty service.
We insure a one-year warranty on all items, from the day the order is placed. If the flaw stems from a manufacturing issue, please contact our customer care team who will be happy to place a request directly with the manufacturing brand. Once the period has expired, the warrantee is subject to each brand’s policy. Please contact us in order to know more about whether the brand you’ve purchased offers repairs and at what cost.