To order an item on www.monnierparis.eu, please follow these steps: 
1.    Simply click on the designer or the category of products you would like to browse e.g. “BAGS” or “DESIGNER” “SEE BY CHLOÉ”.
2.    When you have found an item, you would like to purchase, click “ADD TO BASKET”. 
3.    Once you have decided to finalize your order, click on the link “My basket” on the upper right-hand side of the page. Review the items in your basket and click on “PROCEED TO CHECKOUT” to continue.
4.    Follow the step-by-step instructions, which will guide you through the registration and payment processes. Once your order has been placed, you will receive your order confirmation by email.

*Please note that we are not able to modify any details of the order after its validation.

Yes, you have to create an account to place an order.

You will enjoy the following benefits:
‍ Exclusive offers from MONNIER Paris
‍ Track your orders and review past purchases
‍ Request a return directly from your account
‍ Share your wish list via email 
‍ Save your address so you can shop even more quickly next time you visit
‍ Manage your account details, address book and email preferences.

If you have forgotten your password, click here to receive a new password using the email address that you have registered with us.

Our ordering process requires that your computer accepts "cookies". Cookies allow you to save items added to your basket. If they are disabled, you must change this setting in the settings of your browser.

If you are unable to select the delivery country when you attempt to register or make a purchase, you need to change your delivery area by clicking on the country selection located at the upper left corner of your browser window. Always your correct delivery area before you start shopping. This will allow the products to be displayed in the correct currency and with proper delivery options, taxes and duties.

Your order cannot be cancelled because the preparation at the warehouse is initiated the day you place your order. If you do not wish to receive it anymore, we kindly invite you to return it.

After you have placed your order, you will see an order confirmation on your screen. This will also be sent to you via email. If you did not get an order confirmation, please contact our Customer Service team.

You cannot add any more items to your order after it has been placed. If you would like to purchase additional items, you have to place a new order.

monnierparis.eu accepts the following payment options: Visa, Mastercard, Amex, Paypal.

All payments are charged in Euros. Please note that conversion and transaction fees may apply and are non-refundable.

Your billing address must match the one registered on your credit card.

There are two main ways of finding what your heart desires.

1. If you have a favorite designer in mind, you can see all the products that we offer from each designer by selecting the DESIGNERS drop-down menu.

2. If you are looking for a specific category of product, select one of our product categories: HANDBAGS, SUNGLASSES, SCARVES, JEWELLERY, LEATHER GOODS, or HATS & GLOVES.

You can narrow your search further by choosing to filter by designer or subcategories in the drop-down menus for each of these.

If you cannot find the product that you are looking for through the search box and through using our category drop-down menus, please do not hesitate to contact us.

We try to give you the most comprehensive descriptions of each product in addition to all the pertinent information such as physical attributes like dimensions. In the rare case that you find our descriptions lacking and you need more specific information, please go directly to the website of the brand for the product your are looking at.

In each item's description, you will find: the brand name, its selling price, its stock availability status, its main features, a detailed physical description, photos, and the special first-hand opinion of our MONNIER Paris staff.

All shipments are carried out by Chronopost (DPD/DHL). The orders will be shipped to your shipping address from Monday to Friday (excluding bank holidays) between 8AM and 6PM.

If you are not available during the first delivery attempt, you can call our local carrier on the phone number provided on the leaflet left on your mail box to schedule a new delivery.

If you have not received a leaflet, the local carrier will contact you to schedule a new delivery.

Please note that during sales or promotional offers, the expected delivery time can exceed 48 hours.

MONNIER Paris delivers to these following countries:

Europe: Austria, Belgium, Czech Republic, Cyprus, Denmark ,Finland,  France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom

America: Argentina, Canada, Chile, Colombia, Mexico and the United States of America.

Asia: China (Hong- Kong and Taiwan included) ,India, Japan, Malaysia, Philippines, Singapore, South Korea and Thaïland.

Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia,Turkey and United Arab Emirates.

Oceania: Australia and New-Zealand.

Africa: Egypt, Mauritius, Morocco and South Africa.

Delivery costs for France are €8 per order by Colissimo Standard (delivery within 2 to 3 working days), and €15 per order by Chronopost Express (delivery within 1 to 2 working days).

Standard delivery charges for Belgium, Italy, Spain, Luxembourg, Netherlands, Germany and Austria are €12, or €15 for Express delivery.

Standard delivery charges for Denmark, Finland, Greece, Ireland, Portugal and Sweden are €15, or €20 for Express delivery.

Standard delivery charges for Czech Republic, Hungary, Poland, Slovakia, Slovenia, Estonia, Latvia, Lithuania are €18, or €30 for Express delivery.

Croatia and Malta can only be served by Express delivery, for a fee of €30.

Free delivery for all orders over €500 delivered in France.

All orders placed before 2PM Paris time from Monday to Friday (excluding national Bank Holidays) are shipped the same day, provided that the payment is validated. After this time, the orders are shipped within 24 hours, provided that the payment is validated.

To ship to Europe, you can chose between express and standard delivery.
Express shipping: 24-48 hours
Standard shipping: 3 to 4 business days

For deliveries of Holdr items, you can expect a delivery within 3 working days.

Please note that during sales or promotional offers, the expected shipping time can exceed 48 hours.

As soon as your order is picked up by Chronopost at our warehouse in Paris we will inform you via email. In this email you will find the tracking number. With this number you can track your package at https://www.chronopost.fr/en/private/track-your-parcel

Should you claim to have not received your delivery or if you have received a damaged parcel, we kindly invite you to contact our customer service team within 30 days after the shipment date. We will then open an enquiry with the carrier that can take up to 10 business days to be processed. After this period, no claim will be accepted.

To obtain a shipping label for your return, you can generate it from your customer account. If you do not have an account, click here to access your orders. Once logged in, you can easily generate your shipping label.

If you have any questions or require assistance, please contact us at contact@monnierparis.com.

Should you wish to return your purchase, you have 30 days from the reception of your package to make a return. If you have several orders, you must return them separately.

A contribution of return fees amounting to €6 will be deducted from your refund 

The items must be returned unused and in their original packaging, with all of the accompanying accessories (unused label, brand label, dust bag, box and packaging).

Bags

In order to avoid any transfer or alteration of the colour, bags must be handled carefully and kept in their original dust bag if you wish to return them.

Shoes

Please try on shoes on a clean, non-abrasive surface, preferably a carpet, to avoid damaging the soles. If you wish to return shoes they must be in perfect condition, unworn and sent back with the original dust bag and box. 

Jewellery & accessories

Jewellery and other accessories to be returned must not have been in contact with perfume or any other substance that might damage them.

Holdr

Returns are under the customer's responsibility. We invite you to contact our customer service for all the details. 

Gift With Purchase

If you received a gift following your purchase, the gift must also be returned.

If these conditions are not respected, our quality control department reserves the right to refuse your return.

If you wish to return an item in these conditions; Simply request your return label from your account or via the form available in the FAQ/returns section. You will receive it by email and will need to affix it to your package.

Once the return request is made a return label will be generated. You can stick
the return label onto the parcel making sure to remove or cover the original
shipping label. You can then drop off your package in a DPD drop-off point.

As soon as your parcel is registered, we will proceed with the reimbursement of your order. Depending on the type of payment method used and your bank, please allow 10 business days to see the transaction in your account. Please note that shipping fees will not be refunded

A contribution of return fees amounting to €6 will be deducted from your refund.

Refunds will be processed within 10 business days after the reception and validation of your items at the warehouse in Paris. The time period depends upon your particular credit card or bank. The amount will be visible on your next credit card statement.

Refunds for orders paid in cryptocurrency will be refunded in the cryptocurrency used for the order. The amount of this refund will be equal to the amount paid in that cryptocurrency at the time of the order.

Partial refunds (price difference, shipping costs, etc...) will only be made in £ by bank transfer to the customer's account.

Before proceeding to checkout, enter your promotional code in the field provided and confirm it by clicking the “OK” button.

The advantage will be directly deducted from your order total. If the value is not deducted from your order total, you may have already used the coupon code, or the expiration date may have exceeded.

Please note that all our special offers have a time limit and that these offers are often limited to a single use.

Our promotional codes are not valid on the following red point brands:

Isabel Marant, Balenciaga, Burberry ,Valentino,Republiqe Clothing and Acne Studios.

Promotional codes are not valid on sale and outlet products.

Once your order has been shipped, you will receive a confirmation by email with the delivery method and a tracking number. With your registration on the website, you will be able to view and monitor the status of your shipment by clicking on "My Account" at the top right of each page.

The new MClub program is a reward for your loyalty with exclusive benefits.

To be eligible for this program, you will be automatically subscribed once you have reached a total purchase value of €1,500 over a period of 12 months. Please note that this amount is calculated on the basis of total purchases made over a 12-month period, excluding returns, cancelled orders, delivery charges, taxes and customs duties.

Once you have joined the MClub program, your membership will remain valid for 12 months from the date of membership. We invite you to subscribe to our push notifications and e-mails to stay informed of new products and exclusive offers reserved for MClub members.

We would also like to inform you that any vouchers issued under the previous loyalty program are non-refundable and non-exchangeable, and are valid for one year from the date of issue.

Thank you very for your loyalty.

With our partnership with Republiqe, we want to give everyone the opportunity to express
themselves through couture, luxury clothing, at an affordable price without causing damage to our
planet. Digital clothing is 100% sustainable. Furthermore, as the garments are produced inhouse by
the Republiqe team of designers and 3D tailors we are also able to ensure that every garment is
ethically produced.

Not yet, although this is something Republiqe is looking at. For the time being our digital garments
can only be worn on static images. However, technology is moving at an epic rate!

Unfortunately, as the garments do not physically exist, we are unable to offer refunds. However, if
you are unhappy with your imaged then please reach out to us at
digitalfashion@monnierparis.com and we will do our best to evaluate the problem and work with
you to come up with a resolution.

In short no! The beauty of digital clothing is that it is ‘one size fits all’, ensuring that we do not
discriminate anyone based on their size. Republiqe digital tailors are able to fit our digital garments
to anyone, regardless of age, size or gender!

At the moment no, Republiqe is a 100% digital clothing brand.

You can find all the important information here. You will also receive the guideline per email after
your purchase.

Payment in instalments is available for transactions of between €30 and €2,000.00. The expiry date of the bank card must not be earlier than the date of the last instalment. Payment in 4 instalments is made as follows: 1st instalment at the time of purchase, then the following 3 instalments over the 3 months following the purchase.

To benefit from this service, you must order from the French site, have a French Paypal account and a bank card valid for the duration of the payment deadlines.

Once you have purchased your Gift Card, you will receive an email with a link to your Gift Card code. If you would like to give this Gift Card as a present, simply forward this email to us. To make a purchase with our Gift Card, add one or more items to your basket and enter your Gift Card code in the "Discount Code" field at checkout. The amount of the Gift Card will be automatically deducted from the price of the item.

Your Gift Card is valid for 1 year from the date of purchase.The Gift Card can be used in several instalments.To check your balance, please contact our Customer Service Department directly with your name, email address and the last 3 characters of your Gift Card.You can combine a Gift Card with a promotional code or another Gift Card.However, it is not possible to order an E-Gift Card with another Gift Card. If a Gift Card is already in your basket with other items, please place a second order.4x free Paypal payment is not applicable to the purchase of a Gift Card. Please note that it is not possible to use a Gift Card in a country other than the one in which it was purchased.